Infrastructure and Its Relation to Quality of Nursing Care and Patient Satisfaction at Port Said Setting

Mohamed, Takwa Rashwan; Mohamed Elzagawy, Hadeer Mahmoud; Ibrahim El-Sayed, Rasha; Gamal El-Sehrawy, Mohamed

doi:10.21608/pssjn.2023.108300.1164

Infrastructure and Its Relation to Quality of Nursing Care and Patient Satisfaction at Port Said Setting

Document Type : Original Article

Authors

¹ nursing administration .faculty of nursing ,port said university

² B.sc nursing, Faculty of Nursing Port Said University Egypt

³ Assistant Professor of Nursing Administration, Faculty of Nursing Port Said University Egypt

⁴ Lecturer of NursingAdministration, Faculty of Nursing Port Said University Egypt

10.21608/pssjn.2023.108300.1164

Abstract

Background: Satisfaction of patients is a watchword for organizational success. The hospital infrastructure has been associated with health care quality and associated with the satisfaction of clients. So, the aim of this study is to assess infrastructure and its relation to patient satisfaction With the quality of nursing care at Port Said setting hospitals. Subjects and Methods: Design: A descriptive correlational. Setting: As-Salam hospital and El-Zohor hospital at Port Said. Subjects: included 121 from As-Salam hospital (20 males and101 females) and 79 from El-Zohor hospital (15 males and 64 females) they selected randomly and Convenient Sample of patients in all inpatient units from study setting for two months (100 from Al- Salam hospital (40 male and 60 femal) and 100 (50 male and 50 female) from El- Zehour hospital). Tools: Quality Standard for Hospital Infrastructure, Quality of Nursing Care and Patient Satisfaction Questionnaire. Results: It shows that, a significant positive correlation between the quality of nursing care and patient satisfaction in As-Salam hospital and El-Zohor hospital. Finally, there was no statistically significant difference between the studied hospitals in the quality standards for hospital infrastructure except the inpatient quality standard. Conclusion: it was concluded that there was a significant positive correlation between total patient satisfaction and overall quality of nursing care in As-Salam hospital and El-Zohor hospital. Recommendations it is necessary to perform a continuous evaluation of the hospital infrastructure and also continuous measure patients’ satisfaction with the nursing service provided.

Keywords

Main Subjects

Nursing Administration

References

Aboshaiqah, A. E. (2015). Nursing work environment in Saudi Arabia. Journal of nursing management, Vol. 23 No. (4), App. 510-520, https://doi.org/10.1111/jonm.12164.‏

Aguilera N., Marrufo G.M., 2017; Can better infrastructure and quality reduce hospital infant mortality rates in Mexico?. Health Policy 80. 239–252. 0168-8510/$ – see front matter © 2016 Elsevier Ireland Ltd. All rights reserved. doi:10.1016/j.healthpol.2016.03.003.

Asamrew N., Endris A. A., Tadesse M., 2020; Level of Patient Satisfaction with Inpatient Services and Its Determinants: A Study of a Specialized Hospital in Ethiopia. Journal of Environmental and Public Health Volume 2020, Article ID 2473469, 12 pages https://doi.org/10.1155/2020/2473469.

CIMELLARO, G. P., REINHORN, A. M. & BRUNEAU, M. 2010. Seismic resilience of a hospital system. Structure and Infrastructure Engineering, 6, 127-144.

Daniel WW (1999). Biostatistics: A Foundationfor Analysis in the Health Sciences. 7th edition. New York: John Wiley & Sons.

Degraff Loraine, R. (2011). The Complete Guide to Growing and Using Wheatgrass: Everything You Need to Know Explained Simply-Including Easy to Make Recipes. Atlantic Publishing Group Inc, Florida.‏

Donabedian, A. (2005). Evaluating the quality of medical care. The Milbank Quarterly, 83(4), 691.‏

Elbadry H. M., Ghadiry S. H., El-sayed K. A., 2019; Quality of El-Menshawy General Hospital Infrastructure among Nursing Staff. Tanta Scientific Nursing Journal. Vol. 16 No. 1.

Freitas J.S., Silva A.C., Minamisava R., Bezerra A.L., Sousa M.R., 2014; Quality of nursing care and satisfaction of patients attended at a teaching hospital. Rev. Latino-Am. Enfermagem 2014 May-June;22(3):454-60 DOI: 10.1590/0104-1169.3241.2437 www.eerp.usp.br/rlae.

George J., Bhila T., 2019. "Security, Confidentiality and Privacy in Health of Healthcare Data" Published in International Journal of Trend in Scientific research and development (ijtsrd), ISSN: 2456- 6470, Volume-3 | Issue-4, June 2019, pp.373-377, URL: https://www.ijtsrd.c om/papers/ijtsrd23 780.pdf Copyright © 20

Grosso, S., Tonet, S., Bernard, I., Corso, J., De Marchi, D., Dorigo, L., et al., 2019. Non-nursing tasks as experienced by nurses: a descriptive qualitative study. Int. Nurs. Rev. 66, 259–268. doi: 10.1111/inr.12496 .

Haddad MCL, Évora Y.M., 2018; Quality of nursing care and relation to patient satisfaction. 2018;7(Suplem. 1):45-52.

Hegazy & Hesham, R. (2016). Level of health care quality and its impact on the medical tourism industry, Master Thesis, Yarmouk University, Faculty of Economics and Administrative Sciences.

Ibrahim,S.A (2002): The effect of management training program for head nurses on quality of nursing care rendered in Port Said General Hospital. Unpublished doctorate thesis, Faculty of nursing, Suez Canal University.

Karaca A., Durna Z., 2019; Patient satisfaction with the quality of nursing care. US National library of medicine. National institute of health. v.6(2); 2019 Apr. PMC6419107.

Karaca, A., & Durna, Z. (2019). Patient satisfaction with the quality of nursing care. Nursing open, 6(2), 535-545.‏

Kondasani, R. K. R., & Panda, R. K. (2015). Customer perceived service quality, satisfaction and loyalty in Indian private healthcare. International journal of health care quality assurance.‏

Lee, S. E., Scott, L. D., Dahinten, V. S., Vincent, C., Lopez, K. D., & Park, C. G. (2019). Safety culture, patient safety, and quality of care outcomes: A literature review. Western journal of nursing research, 41(2) Vol: 41 No. 2, pp. 279-304.https://doi.org/10.1177/0193 945 917747416.‏

Mahran SMA (2017) Nurses Practice Environment and Quality of Patient Care in Port Said Hospitals. Adv Practice Nurs 2: 142. doi: 10.4172/2573-0347.1000142

Makafi S.A. and Marfega M., 2017; Peripheral Intravenous Catheter (PIVC) Related Local Complications among Patients in KFCH-Jizan Research Article: Advanced Practices in Nursing, 2017: 138 DOI: 10.4172/2573-0347.1000138.

Mavalankar D.V., Ramani K.V., Patel A., & Sankar P., 2011; Building the infrastructure to reach and care for the poor; trends, obstacles, and strategies to overcome them. Center for Management of Health Services. Indian Institute of Management Ahmedabad.

Mille R., 2011; hospital pre-admission orientation and patient satisfaction. Continuing Medical Education Quillen-Dishner College of Medicine, Box 19660A, East Tennessee State LJniversity, Johnson City, TN 37614.

Ministery of health program, 2014, hospital specific standard, retrieved from http://www.mohp.gov.eg .

Mirti C.A. & Martin M., 2014; The role of hospital infrastructure in building healthcare system resilience to extreme weather events in Australia. University of New South Wales; Red Centre, Room M001, level 1; a.chand@unsw.edu.au.

Norazam S.A., 2018; Resilient Health Infrastructure: strengthening hospitals’ capacity to respond effectively during disasters and crises. 7th International Conference on Building Resilience; Using scientific knowledge to inform policy and practice in disaster risk reduction, ICBR2017, 27 – 29, Bangkok, Thailand. 1877-7058 © 2018.

Odinino NG, Guirardello EB. Satisfaction of the patient and factors contributing to nursing care delivery system. Texto Contexto Enferm. 2013;19(4):682-90.

Ross, H., A.. (2015) "Understanding and achieving person-centred care: the nurse perspective." J.Clin.Nurs. 24.9-10 : 1223-33.

Runciman W, Hibbert P, Thomson R, Van Der Schaaf T, Sherman H, Lewalle P. Towards an International Classification for Patient Safety: key concepts and terms. Int J Qual Health Care. 2011;21:18-26.

Saaty A. S. & Ansari Z. A., 2014; Patient's Satisfaction from the Infrastructure Facilities of the Government Hospitals in Saudi Arabia. MAGNT Research Report (ISSN. 1444-8939) Vol.2 (6) PP: 531-539.

Sakallaris, B. R., Macallister, L., Voss, M., Smith, K., & Jonas, W. B. (2015). Optimal healing environments. Global advances in health and medicine, 4(3), 40-45.‏

Sale, D. (1990). Quality assurance measures—performance.‘Monitor’. In Quality Assurance (pp. 29-36). Palgrave Macmillan, London.‏

World Health Organization (WHO), 2008; World Alliance for Patient Safety. Summary of the evidence on patient safety: implications for research. The Research Priority Setting Working Group of the World Alliance for Patient Safety. Geneva: World Health Organization; 2008.

World health organization (WHO), 2018; operations manual for staff at primary health care centres. Retrieved from https://www.who.int/hiv/pub/imai/om_5_infrastructure.pdf. Retrieved at 26-4-2021.

Zhang, Y., Tzortzopoulos, P., & Kagioglou, M. (2019). Healing built-environment effects on health outcomes: environment–occupant–health framework. Building Research & Information, 47(6), 747-766.‏

Zhao S.H., & Akkadechanunt T., 2011. Patients’ perceptions of quality nursing care in a Chinese hospital . International Journal of Nursing and Midwifery Vol. 3(9), pp. 145-149, September 2011 Available online http://www.academicjournals.org/ijnm ISSN 2141-2499 ©2011 Academic Journals.