Relationship between Patient-Centered Care and Nurse-Patient Communication Skills in Port-Said Hospital

El Houssieny, Noha Taha; Abed Aly, Fatma Ahmed; Rashwan, Takwa; Abdelaleem, Marwa Mohamed

doi:10.21608/pssjn.2024.347991.1338

Relationship between Patient-Centered Care and Nurse-Patient Communication Skills in Port-Said Hospital

Document Type : Original Article

Authors

¹ nursing administration, faculty of nursing, port said the university, Egypt.

² Department of Nursing Administration, Faculty of Nursing, Cairo University, Cairo, Egypt

³ Nursing Administration , Faculty of Nursing, Port Said University

⁴ nursing administration, faculty of nursing, port said university

10.21608/pssjn.2024.347991.1338

Abstract

Background: The Patient-Centered Care (PCC) approach is vital in fostering positive care outcomes and enhancing perceptions of care quality. It emphasizes the importance of delivering healthcare services that respect and address the needs of both patients and caregivers. Effective communication between healthcare providers and patients is fundamental for ensuring high-quality care, promoting recovery, and improving overall patient satisfaction. Aim: This study aimed to investigate the relationship between Patient-Centered Care and nurses' communication skills when interacting with their patients. Subjects and Method: A descriptive cross-sectional research design was employed in this study, conducted across all patient units at Al-Salam Hospital. The study sample consisted of 324 nursing staff members. Two instruments were utilized for data collection: the Nurses' Knowledge of Patient-Centered Care Questionnaire and the Nurse-Patient Communication Skills Assessment Questionnaire. Results: the current study revealed that 65% of the studied nurses knew moderately about patient-centered care. Also, 67.0% had insufficient information about communication skills, and 56.0% had inadequate nurse-patient communication practice. Conclusion: there was a highly statistically significant relation between nurses’ information about communication skills, nurse-patient communication practice, and patient-centered care. Recommendations: Conduct an educational program for nurses to improve the effect of Patient-Centered care training programs on nurse-patient communication skills.

Keywords

Main Subjects

Nursing Administration

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